Help/Inquiries
- About joining
- About the course
- Regarding payment of membership fees
- About login
- About changing registration information
- About changing smartphone models
- [Monthly Membership Fee Bundle Payment Course] Regarding continuation
- About withdrawal
- About various emails
- About site usage and content
- STAND BY ME:I（継続特典）について
- others
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Q.
What is “ME:I OFFICIAL FANCLUB”?
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Please tell me how to join.
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Can I join using something other than a smartphone?
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Can I view the site content without paying the membership fee?
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Can I register as a member using a name other than my real name?
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Can one person register more than one?
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My family members have already joined, can they join at the same address?
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What is Plus member ID?
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Can I join even if I live overseas (outside Japan)?
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Are there any email addresses that cannot be used for registration?
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How long does it take to become a member after paying the membership fee?
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Please tell me about the membership expiry date.
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What is the difference between the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
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Please tell me how to change from "Monthly Membership Fee Course" to "Monthly Membership Fee Bundle Payment Course".
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Can I change from the "Monthly Membership Fee Bundle Payment Course" to the "Monthly Membership Fee Course"?
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Can I register for both the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
Regarding payment of membership fees
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[Monthly Membership Fee Course] What payment methods are supported?
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[Monthly Membership Fee Bundle Payment Course] What payment methods are supported?
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We are considering new rate plans for three carriers. Are any procedures necessary?
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Please tell me which credit cards are available.
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Can I use debit cards, prepaid cards, and bundle cards?
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The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
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I would like to register using a credit card, but an error message appears.
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[Monthly Membership Fee Bundle Payment Course] Please tell me how to pay at a convenience store.
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[Monthly Membership Fee Course] I would like to register using carrier payment, but this is not an option.
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[Monthly Membership Fee Bundle Payment Course] Can I check or change the registered credit card information?
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[Monthly Membership Fee Course] Can I check or change the registered credit card information?
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[Monthly Membership Fee Bundle Payment Course] Can I change the payment method?
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[Monthly Membership Fee Course] Can I change the payment method?
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[Monthly Membership Fee Course] Do I need to make a monthly payment procedure?
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[Monthly Membership Fee Course] If I join in the middle of the month, will the payment be prorated?
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[Monthly Membership Fee Course] Is it possible to get a refund if there are duplicate payments?
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[Monthly Membership Fee Course] How can I check my current registration status?
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[Monthly Membership Fee Course] Duplicate payments occur every month.
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Are there any differences in the services provided depending on the payment method?
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クレジットカード会社からの利用明細名は何になりますか？
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I forgot Plus member ID password.
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What is Plus member ID (formerly EMTG ID)?
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Where can I check Plus member ID (formerly EMTG ID)?
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I want to delete Plus member ID (formerly EMTG ID).
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I have acquired multiple Plus member ID (formerly EMTG IDs). What should I do?
About changing registration information
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What should I do if my last name has changed?
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Can I change the registered name?
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I registered my date of birth and gender incorrectly.
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What should I do if my address or phone number changes?
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Can I change my registered email address?
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I can't change my email address because the message "It's already in use" appears.
About changing smartphone models
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[Monthly Membership Fee Bundle Payment Course] I changed the model of my smartphone. Are there any procedures required?
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[Monthly Membership Fee Course] If I change the model, do I need to take any necessary procedures? (For those using credit card payment)
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[Monthly Membership Fee Course] If I change the model, do I need to take any necessary procedures? (Using carrier billing/no change of mobile company)
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[Monthly Membership Fee Course] If I change the model, do I need to take any necessary procedures? (Using carrier billing/change of mobile carrier)
[Monthly Membership Fee Bundle Payment Course] Regarding continuation
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Even though I had no recollection of completing the procedure, it was automatically continued.
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My membership has expired. Can I continue the process now?
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What is "credit card automatic renewal"?
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Please let me know how I can check if my credit card is automatically renewed.
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Please tell me how to stop automatic renewal of my credit card.
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Can I change the credit card information used for automatic renewal?
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How can I change automatic continuation from "no" to "on"?
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My subscription is being automatically renewed, but I would like to continue using "convenience store payment". What should I do?
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I have it renewed automatically, when will the expiration date be updated?
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One month before my membership expired, I received an email from my credit card company informing me that my membership fee would be withdrawn.
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[Monthly Membership Fee Course] Please tell me how to cancel my membership.
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[Monthly Membership Fee Bundle Payment Course] How do I cancel my membership?
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[Monthly Membership Fee Course] Will the payment be duplicated if I cancel and re-join within the same month?
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【月会費コース】退会したのに、クレジットカード決済で請求が継続しています。
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[Monthly Membership Fee Course] Even though I canceled my membership, I am still being billed through my carrier billing.
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It was supposed to be an automatic renewal, but I was cancelled.
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[Monthly Membership Fee Course] What will happen to the payment if I cancel my membership?
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I am not receiving emails from the fan club.
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I did not receive an email notification that my membership registration was completed.
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Where can I subscribe to the members-only email newsletter?
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How often is the email newsletter delivered?
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I would like to stop receiving email newsletters.
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Can I change the email newsletter recipient?
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I contacted you, but have not received a reply.
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You will continue to receive email newsletters even after you cancel your membership.
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Please tell me the recommended environment.
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[iPhone] I can't watch MOVIE.
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[Android] I can't watch MOVIE.
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I asked a question to the members in "Q&A", where can I see the answer?
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Suddenly I can no longer view paid content pages.