よくあるお問い合わせ

I have completed payment, but I cannot log in.

To log in to the fan club, log in using your FANY ID.
Please see below

[1] If you return to the top page
If cookies are disabled in your browser, it will not work properly.
Be sure to enable the setting.

[2] If the FANY ID and Plus member ID linkage screen is displayed
The FANY ID used to log in has not been linked with Plus member ID.
If you have already completed Plus member ID linkage and membership fee payment, the FANY ID used to log in will be different.
Please check your registered FANY ID.
*Please check your FANY ID by following the steps below.
1. Log in to FANY
2. Tap [Display membership card]
The number written below the barcode is your FANY ID.

Please press the "Logout" button from the FANY ID screen.
▼FANY ID


[3] If the member information registration screen is displayed
Personal information registration has not been completed with the FANY ID used to log in.
If you have already completed Plus member ID linkage and membership fee payment, the FANY ID used to log in will be different.
Please check your registered FANY ID.
*Please check your FANY ID by following the steps below.
1. Log in to FANY
2. Tap [Display membership card]
The number written below the barcode is your FANY ID.

Please press the "Logout" button from the FANY ID screen.
▼FANY ID

[4] If the membership fee payment procedure (course selection) screen is displayed
Membership fee payment has not been completed with the FANY ID used to log in.
If you have already completed Plus member ID linkage and membership fee payment, the FANY ID used to log in will be different.
Please check your registered FANY ID.
*Please check your FANY ID by following the steps below.
1. Log in to FANY
2. Tap [Display membership card]
The number written below the barcode is your FANY ID.

Please press the "Logout" button from the FANY ID screen.
▼FANY ID

[5] For Monthly Membership Fee Course
Only those who have continued to pay their monthly membership fee can log in.
Please check your usage statement to see if your monthly payments are continuing via credit card payment or mobile carrier payment.

*If you have not been billed, your membership has already been cancelled, so please join as a new member.
*Please also read here.

[6] For those taking the year course
If you have not paid the renewal fee within one year, your membership will be cancelled, so please join as a new member.

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After confirming the above, please first clear your browser's cache.

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●Cache deletion method

■For iPhone
[Settings] > [Safari] > [Advanced] > [Website Data] > Delete
*If you select it and swipe it to the left, a delete button will appear.

■For Android
1. With the browser launched, tap the device menu button
2. “Settings” ⇒ “Privacy and Security”
3. Please execute "Delete all cookies" and "Delete cache".
4. Turn off your device, turn it back on, and try logging in again.
*Operating procedures may differ depending on the device, OS, and version.

------------------------------
<Note>
When you delete cookies and cache, all login information for other sites will also be deleted.
*You will be logged out.
We recommend that you write down your login ID and other information in advance, if necessary.

After deleting the cache, please follow the steps below.

●Please proceed from the site top [LOGIN].
*You will need to log in using your "FANY ID".

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★If the above does not solve the problem
Please fill in the necessary information and contact us by email.

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【Customer Information】
・FANY ID
・ Plus member ID
・Full name (Kanji/kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number

[Payment information]
・Registered course: [Monthly Membership Fee Course / Monthly Membership Fee Bundle Payment Course]
・Membership fee payment method: [Credit card payment/carrier payment/convenience store payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2

【detail】
・FANY ID where you tried logging in
・Displayed error message
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*1: The information you provide will be deleted immediately after confirmation.
*2: Please see below to confirm your payment number.

■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter network PIN > Confirm PIN > Usage charges > Check details > Related menu > Confirm usage charges for d Payment

■For au: [Continuous billing ID]
Log in from au ID TOP > au Easy Payment Menu > [Continuous Use Service List] > "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".

■For SoftBank: [Order number]
Log in to My softbank > [Menu] > "Charges/Payment Management" > [Bulk Payment] > [Usage History] > [Confirm] of the items on this site


»Inquiries about unable to log in

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch.
In that case, please contact us using this [Contact Form].

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