When your membership expires, if you do not continue the procedure (= payment of annual membership fee), your membership will be automatically canceled.

Please check your membership expiry date on MY PAGE after logging in.

»Click here if you can't log in


▼For those with credit card automatic renewal payment
If you selected "credit card payment" at the time of enrollment or during the previous year's renewal procedure, "automatic renewal" will be applied.

Please be sure to check your current registration status on MY PAGE.

The automatic continuation can be stopped until the 20th of the expiration month.

If you wish to cancel your membership, please do so by the deadline.

»Click here for information on suspending automatic recurring payment by credit card


▼If you wish to cancel your membership without waiting for the membership expiration date due to circumstances
Please contact us if you wish to cancel your membership immediately instead of stopping automatic renewal.

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<Required items>
・Full name (Kanji)
・Full name (kana)
・Date of birth (8 digits in Western calendar)
・Registered email address
・Registered phone number
・Registered address
・ Plus member ID
・FANY ID
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»Click here for inquiries regarding immediate withdrawal.

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.

*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch, so please contact us using this [Contact Form].

<Note>
Membership fees that have already been paid cannot be refunded on a monthly or daily basis.
It may take several days for your cancellation to be completed after you contact us.
Please note that we will not be able to cancel your membership once we have received your notification.


<Request>
If the reason you wish to cancel your membership is ``because you have two IDs'' or ``you cannot apply for or receive tickets,''
Please contact [Chikepura Customer Support] with the following information.

●Reason for wishing to withdraw from membership
●All Plus member ID you have
●Tickets you would like to apply for/receive (artist name/performance date/venue name)

»Q. I have obtained multiple Plus member ID (formerly EMTG IDs).
*Please contact us from this help page.

▼Tixplus Help
https://help.tixplus.jp/