It is possible that you have obtained multiple "Plus member ID" and registered (=paid) memberships using different email addresses.
Please leave the ID you use and unsubscribe from the ID you no longer need and delete the "Plus member ID" yourself.

»[Monthly Membership Fee Course] How to withdraw from membership

»About complete deletion of “Plus member ID”


<If you have no idea about payment/registration>
Many cases have been confirmed where family members handle payments on their behalf.

Before contacting us, please check the following points.
If you are a minor, please consult your guardian.

If the problem is not resolved, please contact us by email.

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■Customer information
For those who are interested in registering
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number
・Your email address:

■Payment information
・Billed amount
・Payment method for Monthly Membership Fee Course [credit card payment/carrier payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
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*1: The information you provide will be deleted immediately after confirmation.
*2: Please see below to confirm your payment number. (Moves to each mobile company's website)

■For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter your network PIN>Confirm PIN>Usage charges>Check details>Related menu>Check usage charges for d payment

■For au: [Continuous billing ID]
au ID TOP Login from > au Easy Payment Menu > [Continuous Use Service List] > "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".

■For SoftBank: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Bulk Payment] > [Usage History] > [Confirm] of the items on this site
»Click here to inquire about duplicate payments

*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
*Please note that we will not be able to reply if the required information is left blank.

*Depending on your environment, the email with the above link may not launch.