please confirm the following.

[1] Password reset
If you have forgotten your password, please enter your registered email address or Plus member ID and date of birth and press the "Authenticate" button.
We will send you a "URL for resetting your password" to your registered email address.
By accessing the URL in the email, you can complete resetting your password.

»Click here for the password reset page
*Can be set to half-width alphanumeric characters/up to 12 digits

If 24 hours have passed since you received the email, please try again from "Forgot your password?"
*If you do not receive the email, please here "Please confirm.

[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in model, etc., please contact us with the following information.

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・Full name (Kanji)
・Full name (kana)
・Date of birth (8 digits in Western calendar)
·Your phone number
·email address
·prefectures
・ Plus member ID
・Registered course (annual course/monthly course)
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»Click here to contact us if you have forgotten your password

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch.