Help/Inquiries

About login

I have acquired multiple Plus member ID (formerly EMTG IDs). What should I do?

We do not allow multiple "Plus member ID" as this may affect the use of some content (e.g. apps).

Please check below.

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●If you are unable to log in to the app or receive electronic tickets

Regarding receipt of electronic tickets and SMS authentication of the app, we will inform you after checking with Ticketpla.

First of all, please contact "Chikepura Customer Support".

*Inquiries about receiving electronic tickets will be answered in order of closest performance date.

*Please contact us after ticketing starts.

*Information emails regarding the start of ticketing will be sent from ``Ticket Pla''.

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●If you have registered multiple times to “ME:I OFFICIAL FANCLUB”

Example: Register as “ME:I OFFICIAL FANCLUB” with ID① and “ME:I OFFICIAL FANCLUB” with ID②

We will inform you after confirming the details.

Please contact the fan club.

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●If you are registered with "ME:I OFFICIAL FANCLUB" and other fan clubs

Example: Register "ME:I OFFICIAL FANCLUB" with ID① and other artist's fan club/fan site with ID②

*Limited to services handled by Fanplus.

Please contact us using the help below.

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●If you have not registered for a paid service with your Plus member ID

You can delete your ID yourself.

Please complete the cancellation procedure from Ticketpura My Page.