We will check the relevant areas and get back to you.

Please take a photo using your smartphone camera and attach it to an email and send it to us.

==========

・Membership number or Plus member ID

・Registered name (kanji/furigana)

・Registered phone number

- Name of the defective bonus item (e.g. continuing bonus charm only/backing only/charm + backing)

・Photo of the defective bonus item

==========

<About the attached photo>

・Please take a photo so that the defective part is clearly visible.

・There is no problem with attaching multiple photos,

Please adjust the size so that it is less than 1MB (megabyte).

*Please note that the envelope is not a bonus and cannot be exchanged.

・After checking the photos, we may not be able to meet your request.

We are unable to assist with inquiries regarding products purchased at the "ME:I OFFICIAL STORE" or "LAPONE STORE."

»Frequently asked questions about "ME:I OFFICIAL STORE"

*Please see "Q: There is a defect in the product I received. I would like to exchange it."

≫ Q. Please tell us about "LAPONE STORE".

*Please contact the above mentioned contact details.