​Could you please delete your browser's cache and try again?

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■For iPhone

[Settings] > [Safari] > [Advanced] > [Website Data] > Delete

*If you select it and swipe it to the left, a delete button will appear.

■For Android

1. With the browser launched, tap the device menu button

2. “Settings” ⇒ “Privacy and Security”

3. Please execute "Delete all cookies" and "Delete cache".

4. Turn off your device, turn it back on, and try logging in again.

*Operating procedures may differ depending on the device, OS, and version.

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<Note>

When you delete cookies and cache, all login information for other sites will also be deleted.

*You will be logged out.

We recommend that you write down your login ID and other information in advance, if necessary.

After deleting the cache, please follow the steps below.

●Please proceed from the site top [LOGIN].

*You will need to log in using your "FANY ID".

★If an error occurs when ``FANY ID login''

Please refer to the help below.

https://me-i.jp/faq/detail/136

●After "FANY ID login" is completed, Plus member ID will be linked.
If you have already obtained a [Plus member ID], please register using your existing ID.

Please refer to the help below.

https://me-i.jp/faq/detail/12

*If an existing Plus member ID is displayed

You must enter Plus member ID and password.

*If you don't know Plus member ID password

Please refer to the help below.

https://me-i.jp/faq/detail/3

After completing the link with Plus member ID, you will be able to register your personal information and pay your membership fee.

★If the above does not solve the problem

Please fill in the necessary information and contact us by email.

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<Text>

・Full name (Kanji)

・Full name (kana)

・Date of birth (8 digits in Western calendar)

·prefectures

・Registered phone number

・Registered email address

・FANY ID

*Please check your FANY ID by following the steps below.

1. Log in to FANY

https://id.yoshimoto.co.jp/mypage.html

2. Tap [Display membership card]

The number written below the barcode is your FANY ID.

Please send us a screenshot of your membership card.

・Your Plus member ID starting with E

・Operating procedure until error occurs

<Attach to email>

Screenshot of error screen

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＞＞Inquiries about enrollment errors

*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.

*Please note that we will not be able to respond if the required fields are left blank.

*Depending on your environment, the email link above may not launch.

In that case, please contact us using this [Contact Form].